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Shipping policy

Shipping Policy – ESMERALDA

Effective Date: [Insert Today’s Date]

At ESMERALDA, we aim to ensure that your shopping experience is smooth, transparent, and secure. Please read our shipping policy carefully before placing an order.

Shipping Timeline

Once your order has been processed and dispatched, it will be delivered within 5–7 working days, depending on your location and courier service operations.

  • Orders are typically processed and handed over to our courier partners within 1–2 working days of purchase.

  • Working days are Monday to Saturday, excluding public holidays.

Order Processing

  • Orders are only processed after full payment confirmation.

  • You will receive an order confirmation email or SMS after placing your order.

  • Once your order is dispatched, a tracking number will be shared via SMS or WhatsApp for your convenience.

Delivery Partners

We work with reliable third-party courier services to ensure timely and secure deliveries. However, ESMERALDA is not responsible for delays caused by courier companies, weather, natural events, or unforeseen circumstances beyond our control once the package has been handed over.

Shipping Charges

  • Shipping charges, if any, will be calculated and displayed at checkout.

  • In case of free shipping offers, the terms will be clearly mentioned on the website or product page.

Incorrect Shipping Details

Please ensure your shipping address and contact details are accurate at the time of order placement. ESMERALDA is not liable for delivery failures or delays caused by incorrect or incomplete address information provided by the customer.

Undelivered or Returned Packages

If a package is returned to us due to failed delivery attempts, the customer will be responsible for any reshipping costs. We will contact you to arrange re-delivery or resolve any issues.

Damaged or Missing Items

If you receive a damaged package or items are missing:

  • Notify us within 24 hours of receiving your order.

  • Provide clear pictures of the damaged product and packaging.

  • After verification, we will offer a suitable resolution.

International Shipping

Currently, we only deliver within Pakistan. For future updates on international shipping, follow us on Instagram.

Need Help?

For order updates, tracking help, or delivery-related inquiries:

📞 Call/WhatsApp: 0300-1115667
📩 Instagram DM: @theofficialesmeralda

By shopping with ESMERALDA, you agree to the terms outlined in this shipping policy. We reserve the right to update or change this policy at any time, so please check back periodically.